About ServiceMaster Restore of Vancouver

Our Head Office Facility

YOUR DISASTER RESTORATION SPECIALISTS IN VANCOUVER and LOWER MAINLAND

ServiceMaster Restore of Vancouver is a full service disaster restoration company that provides emergency restoration services, construction, contents cleaning, mold removal and other Bio-Hazard services to Insurance Professionals and Property Managers for both commercial and residential properties. We are individually owned and operated, but are part of the ServiceMaster Canada franchise network. Our franchise services Vancouver and the lower mainland.

After changing ownership in 2005, we have rapidly expanded to a 40,000 sq. ft. facility centrally located in Burnaby. Our facility houses a state-of-the-art warehouse, storage, office and contents area. To better service the Surrey and Langley areas we recently opened up a new location in Surrey. We now have the capabilities and qualifications to now handle any size property loss.

 

HOW WE WORK

Whether you are coming to us for residential or commercial restoration services, ServiceMaster Restore of Vancouver has the knowledge, expertise and quality workmanship to restore your property fast and efficiently. We offer a two-year guarantee on our workmanship and our Project Manager's and Technicians take pride in providing clients with clear communication every step of the way. You will also receive a step-by-step Resource Guide, Schedule, Claim Flow Chart and other information that cover in detail the process of an emergency and structure repairs.

 

When customers call, we respond immediately; day or night 24 hrs. We arrive on site prepared with the proper equipment, training and experience. We don't just remove water, smoke and odour; we remove uncertainty and concern by the way we communicate and the way we service our customers. At ServiceMaster Restore of Vancouver we are proud to restore property and peace of mind.

 

CUSTOMER SATISFACTION IS OUR FOCUS

Customer satisfaction is very important to us and as a result we have developed an on-line survey called TellServiceMaster. The results of these surveys help us evaluate our business and our people. Our customer's feedback is valuable to us in order to make changes within our organization to provide them with the best possible service. When disaster strikes, trust in ServiceMaster Restore of Vancouver to restore your property safely and effectively.

 

WE CARE ABOUT THE ENVIRONMENT

We also take our commitment to environmental stewardship seriously and have developed specific principles to guide us in serving you.  ServiceMaster has developed GoGreen products and systems to help provide a healthier environment where we can all work and live safely.

 

 

Meet Our Team

Warren GroomWarren GroomOwner & President
Warren

Warren Groom

Owner & President




Duane LawsonDuane LawsonSr. Project Manager
Duane

Duane Lawson

Sr. Project Manager

Duane has 20 years of restoration industry experience, 12 of which are as a Project Manager. Duane previously owned his own carpet and upholstery cleaning company for 20 years. He has also been a member of the volunteer fire department. He is highly experienced in the use of Xactimate for all size claims including commercial, residential and strata losses. His IICRC Certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Microbial Restoration Technician and Upholstery and Fabric Cleaning Technician.

Contact Details:

dlawson@servicemaster.bc.ca

604-347-9030


Brandon CeroneBrandon CeroneProject Manager
Brandon

Brandon Cerone

Project Manager

Brandon began his career in the restoration industry 10 years ago working closely in insurance claim restoration and new construction. Upon completing his degree at SFU in 2012, Brandon joined the ServiceMaster team as a Project Coordinator under one of ServiceMaster’s Senior Project Managers. While working and mentoring under the Senior Project Manager, Brandon grew his skills and experience dealing with restoration claims on a daily basis including but not limited to proficiency in Xactimate, water loss claims, large loss and commercial building claims. Brandon began his career as a Project Manager with ServiceMaster in 2015. His IICRC certifications include Water Damage Restoration Technician.

Contact Details:

bcerone@servicemaster.bc.ca

604-349-4346


Blair McLaughlinBlair McLaughlinProject Manager
Blair

Blair McLaughlin

Project Manager

Blair started his career in the disaster restoration industry in 2008. Since then Blair has worked and thrived in departments such as Emergency, Remediation, Construction, and Estimation for emergency restoration services and repairs. In 2016 Blair decided to take the next step in his long career in the industry and accepted the position of Project Manager.  During this time in this position Blair has proven that he can provide exceptional attention to detail and customer service. He believes that communication and customer service between all parties of a claim such as the Policyholder, Insurance adjuster, and his crew, is key to managing a claim smoothly from crisis to resolution.

Contact Details:

bmclaughlin@servicemaster.bc.ca

604-830-8867


Matt Van BruntMatt Van BruntProject Manager - Large Loss
Matt

Matt Van Brunt

Project Manager - Large Loss

Matt joined ServiceMaster in early 2015 as a Coordinator to oversee a large loss projects and was so successful in managing these projects that he has taken the role of Large Loss Project Manager. Matt has 20 years’ experience in the construction industry, four years of which he was a large loss building consultant with SPECS Ltd. Matt is proficient in Xactimate, RSMeans, BVS and has extensive experience in administering CCDC contracts, project scheduling, cost tracking, estimating and budgeting. His certifications include: Certified Personal Property Appraiser (CPPA)

 

Contact Details:

mvanbrunt@servicemaster.bc.ca

604-803-1135


Calvin YauCalvin YauProject Manager
Calvin

Calvin Yau

Project Manager

Calvin began his career as a claims adjuster, after which he gained 10 years’ experience in the disaster restoration industry prior to joining ServiceMaster in 2011. Calvin is fluent in Cantonese and proficient in Xactimate. He has a considerable depth of experience with residential, commercial and strata losses. His IICRC Certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Structural Drying Technician, Carpet Cleaning Technician and Upholstery and Fabric Cleaning Technician.

Contact Details:

cyau@servicemaster.bc.ca

604-762-2965


Derek DrisdelleDerek DrisdelleOperations Manager
Derek

Derek Drisdelle

Operations Manager

Contact Details:

ddrisdelle@servicemaster.bc.ca

604-219-6397


Trevor McLaughlinTrevor McLaughlinQuality Control Manager
Trevor

Trevor McLaughlin

Quality Control Manager

In 2016 ServiceMaster Restore of Vancouver welcomed Trevor McLaughlin into the newly created position of Quality Control Manager.  Trevor brings with him 10 years’ of experience in the disaster restoration industry.  He began his career as a technician and was quickly promoted to Crew Chief and has spent the past 5 years in Management - 3 years as Emergency Manager, 2 years as Operations Manager and managing the Contents Department.  Trevor brings a diverse set of skills with him including large loss and structural drying, Xactimate estimating, training, leadership, health and safety.

Trevor’s responsibilities as Quality Control Manager will be to ensure that all staff are in compliance with existing ServiceMaster policies and procedures as well as insurance companies KPI’s on all claims from beginning to end.  He will also be dedicating time to locating areas of concern, and work with staff and management to create new systems and procedures, where necessary, to facilitate the growth and success of ServiceMaster Restore of Vancouver.  His IICRC certifications include: Journeyman designation in Water Damage, Fire and Smoke, Odour Control, Applied Structural Drying, Mould Remediation, Health and Safety, Carpet Repair, Upholstery and Fabrics.  Trevor is currently working on receiving his Triple Masters Designation.

Contact Details:

tmclaughlin@servicemaster.bc.ca

604-785-8934

 


Ryan YauRyan YauProject Manager
Ryan

Ryan Yau

Project Manager

Ryan started his career in restoration in 2010 starting as a water technician and then moving into a supervisor role with our emergency department. Prior to joining ServiceMaster Ryan worked in a claims call center where he gained valuable knowledge in claims handling and understanding policy wordings. He has obtained the IICRC WRT, FSRT, Oct, and CCT certificates that have aided him in understanding and dealing with all type of restoration issues. Ryan also brings with him his second language skills to help customers who speak Cantonese.

Contact Details:

ryau@servicemaster.bc.ca

604.220.6117


Tyler NgoTyler NgoSite Supervisor
Tyler

Tyler Ngo

Site Supervisor

Contact details:

tngo@servicemaster.bc.ca

604.353.2788


Daniel KaoDaniel KaoProject Manager
Daniel

Daniel Kao

Project Manager

Daniel joined Service Master in 2012 as a fire and flood technician and shortly later he became a Project Manager. What made Daniel and ideal candidate to become a Project Manager was his experience in construction gaining the valuable knowledge to understand foundation to roof restoration. His IICRC certifications include Water Damage Restoration Technician, Fire and Smoke Restoration Technician, Applied Structural Drying Technician. Daniel is fluent in Mandarin and understands Cantonese.

Contact Details:

dkao@servicemaster.bc.ca

604-807-7957


Kevin NgoKevin NgoSite Supervisor
Kevin

Kevin Ngo

Site Supervisor

Kevin started his career by helping out his father since he was young, on small interior home renovations projects. He gained valuable hands on experience part time, and eventually started a small business with his brother specializing in flooring installations. He gradually expanded his company and transitioned into doing restoration repairs before starting his employment at ServiceMaster Restoration as a site supervisor. He aspires to add value to the industry by maximizing the latest technologies and systems to streamline the insurance claims process, creating a better experience for insureds, and optimal efficiency for insurers

Contact details:

kngo@servicemaster.bc.ca

604-353-8848


Janak LallyJanak LallyDirector- Sales & Marketing
Janak

Janak Lally

Director- Sales & Marketing

Janak has been in the insurance business for over 25 years working his way from entry level to upper management specifically 12 years spent working in various roles for the largest independent adjusting company in Canada. He brings to ServiceMaster extensive claims experience, client based experience, a wealth of connections within the industry and the ability to draw on his teams strengths in marrying client needs.

 

Contact details:

jlally@servicemaster.bc.ca

604-787-6785


Layne CruickshankLayne CruickshankXactimate Specialist
Layne

Layne Cruickshank

Xactimate Specialist
Years of service: 8

Layne began his estimator career in the restoration industry 8 years ago, upon completing his degree at BCIT in 2012.  While working in insurance claims restoration, Layne has worked closely with project managers, adjusters and property appraisers alike, offering his expertise in reviewing and finalizing scopes and estimates, and determining best ways to improve on metrics of all insurance companies. Layne holds a Level 3 Xactimate certification.

 

Contact details:

lcruickshank@servicemaster.bc.ca

604-435-1220


Frank LawrenceFrank LawrenceProject Manager
Frank

Frank Lawrence

Project Manager
Years of service: 6

Frank began his career as a claims adjuster in 2014, gaining considerable experience in property and catastrophe claims handling. What makes Frank an ideal candidate to become a Project Manager is his ability to demonstrate strong analytical skills and an in depth understanding of restoration and claims processes. Frank holds a Level 2 Xactimate certification and several IICRC certifications: Basics of Supervising, WRT Water, FSRT Fire and Smoke, Health & Safety, Building Moisture Thermograph, ASD Applied Structural Drying Asbestos Awareness.

 

Contact details: 

flawrence@servicemaster.bc.ca

604-830-8754


Alberto RocaAlberto RocaProject Manager
Alberto

Alberto Roca

Project Manager

Alberto started his career in the disaster restoration industry seven years ago. He excelled in departments such as emergency and construction, demonstrating leadership qualities, work ethic and efficiency. With his attention to detail and construction knowledge, he moved into a senior estimator role. In 2016, he decided to take the next step in his career and accepted a project manager position. He is highly experienced in Xactimate and has taken three Xactimate training courses. During his time as a project manager, Alberto has proven to have exceptional customer service as he knows communication is key to running an efficient and smooth claim. 

 

Contact details: 

aroca@servicemaster.bc.ca

604-363-1681




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Brand Promise - "RESTORING PEACE OF MIND"

"Whether the water, smoke or fire emergency is large or small, we do everything possible to help restore people's lives, homes and businesses to normal. We provide the highest quality technical restoration services available in the industry, but we also respond to the emotional needs of those affected and deliver an exceptional customer service experience."

A national network at your side, and on your side

Whatever the challenge, ServiceMaster Restore brings more than 65 years of experience to every job.  Our national network of 80 locally owned restoration companies enables us to offer the scale of a national company, with the personalized service and guidance of a locally owned business.

Customer Testimonials

"Polite, friendly and proactive staff at all levels. ServiceMaster responds quickly to requests and ensures we are satisfied with the process and results."  Cynthia, GREAT WEST LIFE REALTY ADVISORS

"Scheduling is consistent and always as planned. Never have to worry about having to change work previously planned." Lynn, RUSSELL INVESTMENTS CANADA LIMITED

"Prompt restoration work without delay."  Yazdi & Sherin, HOMEOWNER

"The people that I was in contact with were excellant and I would recommend." Jay, HOMEOWNER

"Joy and Sarah and the guys have been so great!  Very considerate, polite, hard workers, friendly, etc. You have all helped to make this experience a positive one."  Cindy, HOMEOWNER

 


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